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Do you
store my credit card on your server?
No.
For tracking purposes, our system retains a portion of your credit card
number in the cash history of your account.
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Do you
have a secure site?
Yes!
We are proud to provide our on-line services users with the best security
on the web today – Verisign.
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When
I’m registering for a class, how do I know the spot is really mine?
This
could happen at one of 2 stages depending on how the program is set-up.
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Non-Quick-Reg –
Non-Quick Reg programs are those programs that have information
gathering questions or comment prompts set as part of the registration
process. For example: classes that are held on multiple days and allow
participants to pick and choose which days to attend, or classes that
ask for additional information about the participant that is pertinent
to the program. A spot in a Non-Quick-Reg program is committed to the
on-line user once all questions have been answered and user clicks
“continue” (before clicking “Add To Cart”).
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Quick-Reg – Quick
Reg programs are those programs that have no information gathering
questions or comment prompts set as part of the registration process. A
spot in a Quick-Reg program is committed to the on-line user once the
“click here after selecting your program(s)” button is clicked which
sends the program directly to the cart.
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Do I
have to log in/out everytime I want to switch to another family member in
order to register them for programs?
No.
Whether you’re signing up Kevin for a swimming lesson, paying a camp
balance for Katie, making a donation to Give a Kid the Y or renewing your
membership (not yet available) you can do so all in one transaction,
provided your family members are all linked. (Children 23 years and older
should no longer be linked to parents.) After you log in, you will see a
list of everyone who is linked to the family. Please report any unlinked
family members to our Member Services Desk. Likewise, if someone has been
linked to your family in error, please let us know as soon as possible.
By ensuring that all of your family members are linked you will save
precious time and lots of clicking because you will be able to “shop” for
the whole family using only one “cart” and therefore have to log in and
“check out” only once. Once you have taken care of one family members
registrations (but before “checking out”) you may switch to another family
member by simply returning to the “my family” page and selecting a name
from the list.
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Who
should be linked to me/my family?
You do
not need to have a Family Membership to be linked as family members in our
system. In fact membership status doesn’t matter when it comes to who
should be linked. Many people are in our database for a variety of
non-membership related reasons. Any combination of members/non-members
should be linked if they are:
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parents and their
children age 22 and younger
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siblings under the
age of 22 when parents are not in the database
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husband and wife
-
legal domestic
partners
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