POSITION SUMMARY:
The Office Manager assists and supports the YMCA Family Services agency to serve as the liaison between the Clinical and Prevention staff and the support staff, as well as manager the support staff. Office management that continues flow of operations and organization.
ESSENTIAL FUNCTIONS:
• Ensure all Human Resources processes are followed at the Branch, in line with Association expectations.
• Manage front office staff, time off requests, schedules, coverage, and attendance/time cards.
• Provide administrative support to the Executive Director.
• Maintain patient attendance records and fees collected. Review the daily cash reconciliation. Review and follow up on returned checks.
• Supervise front office staff and review clerical duties as assigned including but not limited to filing, copying and purchasing office supplies as needed.
• Follow all procedures and review in opening up and closing the office daily. Accurately process payments for all patients.
• Review patient accounts on a regular basis to ensure that all accounts are up-to-date; take immediate corrective action if necessary.
• High balance list: review patient accounts for those that are in arrears and create a list for to counselor to address with patient.
• Review billing chart and ensure that all services are billed and check status of outstanding bills. Follow collection process.
• Process refunds, adjustments and corrections to all accounts according to policy and procedures established.
• Keep all files up-to-date and organized, including: personnel, contracts, vendors, and more.
• Follow all YMCA policies, rules, regulations and procedures, including emergency and safety procedures/fire drills.
• Track Praesidium trainings monthly to keep current.
• Other duties as assigned.
COMPETENCIES:
• Mission Advancement
• Collaboration
• Operational Effectiveness
• Personal Growth
QUALIFICATIONS:
• Experience with Behavioral Health billing and revenue methods.
• Excellent customer service skills and strong interpersonal skills with the ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Clear and accurate written and verbal communication skills.
• Must be able to handle sensitive information with proven professionalism in exercising a high degree of confidentiality.
• Detail oriented and excellent organizational skills: accuracy is essential
• Ability to multitask and work in a fast paced, highly flexible and rapidly changing work environment.
• Excellent computer skills.
PHYSICAL DEMANDS:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee will or may be required to: climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for an extended period of time, lift and/or move up to 25 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity.
• The work is performed both indoors and out, and may require travel to various locations.
HOW TO APPLY:
Email your resume and cover letter to cynthia.lacey@ymcali.org
SALARY RANGE:
Newly hired employees will be paid between $20.27 p/h and $30.40 p/h depending on level of qualifications.
BENEFITS:
• Signing Bonus
• Free membership to any YMCA of Long Island Branch
• YMCA program discounts
• Sick leave
• Referral Program (earn up to $200 for each)
The YMCA of Long Island is an Equal Opportunity Employer. We are an open and inclusive organization, welcoming a diverse workforce free of discrimination based on protected class status, including race, religion/creed, color, sex, sexual orientation, gender identity, national origin, age, political affiliation or belief, military or veteran status, disability, predisposing genetic characteristics, marital or family status, domestic violence victim status, arrest record or criminal conviction history, or any other impermissible basis.